Introduction
92PKR ("we", "us", "our") operates the online betting and casino information platform accessible at 92pkr.cam (the "Platform"). We are committed to protecting the privacy and personal data of all users who access, register on or otherwise interact with the Platform.
This Privacy Policy ("Policy") sets out in detail the categories of personal data we collect from users across Pakistan — including those located in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar and elsewhere — the purposes for which that data is used, the conditions under which it may be shared with third parties, the security measures in place to protect it, and the rights available to you as a data subject.
This Policy should be read alongside our Terms & Conditions and Responsible Gambling Policy. By using the Platform, you acknowledge that you have read and understood this Policy. If you do not agree with any part of this Policy, you must discontinue use of the Platform.
Scope: This Policy applies to all personal data processed by 92PKR in connection with the Platform, regardless of the device or channel through which you access it. It applies to registered users, prospective users and visitors who browse the Platform without creating an account.
Definitions
For the purposes of this Policy, the following definitions apply:
Data We Collect
92PKR collects personal data in a number of categories depending on how you interact with the Platform. The table below summarises the main categories of data collected:
| Data Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, passport number, nationality | Account registration, KYC verification |
| Contact Data | Email address, mobile number, residential address, city (e.g. Karachi, Lahore) | Account registration, support interactions |
| Financial Data | Deposit/withdrawal amounts in PKR, payment method details, transaction history | Deposits, withdrawals, bonus claims |
| Verification Documents | CNIC scan, passport copy, proof of address, payment method verification | KYC verification process |
| Technical Data | IP address, device type, browser type/version, operating system, session tokens | Platform access, automatically on each visit |
| Usage Data | Pages visited, betting markets viewed, games played, time spent, click paths | Automatically during Platform use |
| Communications Data | Live chat transcripts, support ticket content, email correspondence | Support interactions |
| Responsible Gambling Data | Deposit limits set, self-exclusion requests, cooling-off periods activated | When responsible gambling tools are used |
We collect only the data necessary for the purposes described in this Policy. We do not collect special categories of sensitive personal data (such as racial origin, religious beliefs or biometric data) unless specifically required for identity verification under applicable AML/KYC regulations, and only to the minimum extent necessary.
How We Collect Data
92PKR collects personal data through the following methods:
4.1 Direct Collection
Data you provide directly when registering an account, completing KYC verification, making a deposit or withdrawal, claiming a bonus, contacting support via live chat or email, or responding to any survey or feedback request on the Platform.
4.2 Automated Collection
Technical and usage data is collected automatically when you access the Platform. This includes IP addresses, device identifiers, browser metadata and session activity recorded through server logs, cookies and similar tracking technologies. See Section 08 for full details on our cookie practices.
4.3 Third-Party Sources
We may receive data about you from third-party sources in limited circumstances, including:
- KYC and identity verification service providers who confirm the authenticity of documents you submit;
- Payment processors handling deposits or withdrawals — which may include processors linked to Easypaisa, JazzCash, Raast or bank transfer services at HBL, UBL, Meezan Bank or Bank Alfalah — solely for transaction processing and fraud prevention purposes;
- Fraud detection and AML screening providers who cross-reference account data against watchlists or risk databases;
- Analytics providers who supply aggregated, non-personally identifiable data about Platform traffic patterns.
Payment Provider Note: References to Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are made as familiar Pakistani payment references only. Their mention does not imply that these providers endorse gambling activities or are affiliated with 92PKR in any way beyond their role as payment processing intermediaries where applicable.
Data Processing & Use
92PKR processes your personal data for the following purposes:
- Account management: Creating, maintaining and administering your user account, including verifying your identity and eligibility;
- Service delivery: Providing access to betting markets, casino games, bonus programmes and all other Platform features;
- Financial processing: Processing deposits and withdrawals in PKR, verifying payment methods and maintaining transaction records;
- KYC and AML compliance: Verifying your identity in accordance with applicable Know Your Customer and anti-money laundering obligations;
- Responsible gambling: Administering deposit limits, loss limits, time limits, cooling-off periods, self-exclusion requests and other responsible gambling controls you activate;
- Customer support: Responding to enquiries, resolving disputes, managing complaints and providing assistance through live chat, help centre and email channels;
- Security and fraud prevention: Detecting, investigating and preventing fraudulent activity, multi-accounting, bonus abuse and other prohibited conduct;
- Legal and regulatory compliance: Fulfilling obligations under applicable law, responding to lawful requests from regulatory or law enforcement authorities, and maintaining records as required;
- Platform improvement: Analysing aggregated usage data to improve the Platform's functionality, design and content;
- Direct communications: Sending account-related notifications, security alerts, transaction confirmations and, where you have consented, promotional communications about bonuses and new features.
We do not use your personal data for automated individual decision-making processes that produce legal or similarly significant effects without human review, except where required by law or specifically disclosed to you in advance.
Legal Basis for Processing
Where applicable data protection legislation requires a legal basis for processing, 92PKR relies on the following bases depending on the nature of the processing activity:
Data Sharing & Disclosure
92PKR does not sell, rent or trade your personal data to unrelated third parties for their own commercial or marketing purposes. We share personal data only in the following limited circumstances:
7.1 Service Providers
We engage trusted third-party data processors — including KYC verification providers, payment processing intermediaries, fraud detection services, cloud hosting providers and customer support platforms — who process data on our behalf under contractual terms that require them to maintain appropriate security standards and use data only for the purposes we specify.
7.2 Regulatory and Legal Disclosure
We may disclose personal data to regulatory bodies, law enforcement agencies or courts where we are required to do so by applicable law, valid legal process or lawful authority request. Where permitted, we will endeavour to notify you of any such disclosure.
7.3 Business Transfers
In the event of a merger, acquisition, asset sale or restructuring of 92PKR or any part of its business, personal data held at the time of the transaction may be transferred to the acquiring or successor entity. You will be notified of any such transfer and of any material changes to how your data is processed.
7.4 Aggregated Analytics
We may share aggregated, anonymised or de-identified data — from which no individual user can be identified — with third parties for research, analytics, Platform improvement or industry benchmarking purposes.
Cookies & Tracking Technologies
92PKR uses cookies and similar technologies — including local storage, session storage and pixel tags — to operate certain Platform functions, improve user experience and gather usage analytics. The table below describes the main categories of cookies we use:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Maintain login sessions, security tokens and core Platform functionality | No — required for Platform to function |
| Functional | Remember user preferences such as language, display settings and responsible gambling limit configurations | Yes — may affect Platform experience |
| Analytics | Collect aggregated usage data to understand how users navigate the Platform and identify areas for improvement | Yes — via browser settings or consent tool |
| Marketing / Retargeting | Track visits to support promotional campaign measurement — only where consent has been given | Yes — consent required before activation |
You can manage or delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies may prevent you from accessing certain features of the Platform. For detailed guidance on managing cookies in commonly used browsers, consult your browser's help documentation.
Data Security
92PKR implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure or destruction. These measures include:
- HTTPS/SSL encryption for all data transmitted between your device and the Platform;
- Encryption of stored sensitive data, including financial records and identity documents;
- Role-based access controls limiting internal access to personal data to authorised personnel only;
- Regular security assessments, vulnerability testing and system monitoring;
- Multi-factor authentication requirements for administrative access to systems holding personal data;
- Incident response procedures to detect, contain and remediate data security events in a timely manner.
While 92PKR takes these precautions seriously, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security and accept no liability for unauthorised access that results from circumstances beyond our reasonable control. Users are responsible for maintaining the security of their own login credentials.
Data Breach Notification: In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 92PKR will notify affected users and relevant regulatory authorities without undue delay, in accordance with applicable data protection law.
Data Retention
92PKR retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting or reporting requirements. The following general retention principles apply:
- Account data: Retained for the duration of the account relationship and for a period of up to five years following account closure, to comply with applicable legal and regulatory obligations;
- Financial transaction records: Retained for a minimum of five years from the date of the transaction, in accordance with standard AML record-keeping requirements;
- KYC documents: Retained for a minimum of five years following the end of the business relationship, or longer where required by applicable law;
- Support communications: Retained for up to three years from the date of the interaction, unless a dispute or complaint remains unresolved, in which case records are retained until resolution;
- Cookie and analytics data: Session cookies expire when you close your browser; persistent analytical cookies are retained for periods as specified in the cookie settings tool.
Upon expiry of the relevant retention period, personal data is securely deleted or anonymised in a manner that prevents identification of the data subject.
User Rights
Depending on your jurisdiction, you may have certain rights in relation to the personal data that 92PKR holds about you. These rights are described below. To exercise any of these rights, contact our support team at the details provided in Section 15.
Right of Access
Request confirmation of whether we process your personal data and obtain a copy of the data we hold about you, along with information about how it is processed.
Right to Rectification
Request correction of inaccurate personal data or completion of incomplete data that we hold about you, subject to verification requirements.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to overriding legal or regulatory retention obligations.
Right to Restrict Processing
Request that we restrict the processing of your data in certain circumstances — for example, while the accuracy of data you have disputed is being verified.
Right to Data Portability
Receive a copy of personal data you have provided to us in a structured, commonly used, machine-readable format where processing is based on consent or contract.
Right to Withdraw Consent
Withdraw any previously given consent for processing at any time, without affecting the lawfulness of processing carried out before withdrawal.
We will respond to all verified data subject requests within 30 days of receipt. In complex cases we may extend this period by a further 30 days, with notification. We may request proof of identity before processing any such request.
Minors & Age Policy
18+ The Platform is strictly for users aged 18 years or over, or the higher minimum age required by the applicable operator license jurisdiction. 92PKR does not knowingly collect or process personal data from individuals under the minimum eligible age.
If we become aware that personal data has been collected from a person below the minimum eligible age, we will take immediate steps to delete that data and close any associated account. If you have reason to believe that a minor has registered on the Platform or provided personal data, please contact us immediately at the details provided in Section 15.
Age verification is a mandatory step in our KYC process. We reserve the right to suspend access to real-money features pending satisfactory verification of age.
Cross-Border Data Transfers
As an online platform operating across multiple jurisdictions, 92PKR may transfer your personal data to countries outside your country of residence for the purposes of service delivery, data hosting and third-party processing. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your data, including:
- Standard contractual clauses or equivalent contractual protections with data processors in third countries;
- Transfers to jurisdictions that provide an adequate level of data protection as determined by the relevant regulatory authority;
- Technical and organisational measures equivalent to those described in Section 09 of this Policy.
You may request further information about the specific safeguards in place for cross-border transfers by contacting our support team.
Policy Changes
92PKR reserves the right to update or amend this Privacy Policy at any time. Where a material change is made to how we collect or use personal data, we will provide reasonable advance notice through the Platform — for example, by displaying a notice on the homepage or sending a communication to your registered email address.
The revised Policy will take effect from the date shown in the "Last updated" notice at the top of this page. Your continued use of the Platform after any amendment constitutes your acknowledgement of the updated Policy. We encourage you to review this page periodically to stay informed of any changes.
Contact Us
If you have any questions, concerns or requests relating to this Privacy Policy or the processing of your personal data by 92PKR, please contact us through the following channels:
We aim to acknowledge all privacy-related written requests within 3 business days and to resolve them within 30 days. For urgent matters, live chat is recommended as the primary contact channel.